Customer Service Representative (CSR) – Plumbing & HVAC

Location: Idaho Falls, ID
Employment Type: Full-Time
Pay: Competitive hourly + performance bonuses (DOE)

Position Summary

We are looking for a friendly, organized, and dependable Customer Service Representative (CSR) to be the voice of our company. This role is critical to our success — you will answer incoming calls, schedule appointments, support customers, and help keep daily operations running smoothly.

The ideal candidate is positive, professional, and thrives in a fast-paced environment while delivering excellent customer experiences.

Responsibilities

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    •    Answer incoming calls promptly and professionally
    •    Schedule service calls and manage the daily dispatch board
    •    Communicate clearly with technicians and customers
    •    Provide basic estimates and explain services to customers
    •    Handle customer concerns with empathy and professionalism
    •    Maintain accurate customer records in the CRM
    •    Process payments and invoices
    •    Follow up with customers to ensure satisfaction
    •    Support office operations as needed

Qualifications

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    •    Strong communication and customer service skills
    •    Professional phone etiquette
    •    Organized and detail-oriented
    •    Comfortable using computers, scheduling software, and CRM systems
    •    Ability to multitask in a fast-paced environment
    •    Reliable and punctual
    •    Previous customer service or office experience preferred

What We Offer

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    •    Competitive pay
    •    Performance bonuses
    •    Paid holidays and PTO
    •    Training provided
    •    Growth opportunities
    •    Supportive team environment
    •    A company that values professionalism and teamwork

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